Help & FAQs
Is domestic shipping really free?
Yes, we proudly ship to all 50 states free of charge. Everyone deserves a Blue Claw Co. bag — shipping shouldn't get in the way. Select First Class shipping at time of checkout.
Do you ship internationally and what does it cost?
We ship anywhere in the world and charge a flat rate to do so. See below pricing:
Canada: $20 for dopp kits and other small accessories / $40 for bags
Everywhere else: $25 for dopp kits and other small accessories / $45 for bags
Please note: This flat rate is for freight ONLY. You are responsible for any additional charges incurred through the import process-- such as duty tax, etc.
Please allow 2-4 weeks for international delivery.
Please email firstname.lastname@example.org if you have any questions.
Returns and Exchanges:
What is your return/exchange policy?
At Blue Claw Co. we'll happily accept returns and exchanges for up to 30 days after the original date of purchase (products must be in unused condition). We DO NOT accept returns or exchanges after 30 days or if the item has been used. We also accept returns and exchanges on items that were purchased on sale for up to 14 days after the original date of purchase.
To initiate your return/exchange, please email email@example.com. Please include your full name and order number. Please also provide an explanation of what you are trying to accomplish-- a return, or exchange. If a return, why are you returning it? If an exchange, what would you like to receive instead?
When returning product to us, place the unused item(s) in a shipping box and include the following: all original packaging, the original packing slip or invoice, and the completed return/exchange request form that will be provided to you in reply to your original email to us. We recommend shipping it with tracking information. Once we receive the return, please allow 1-2 weeks for processing. If an exchange, we will ship the product you desire as long as we have inventory. If we're out of stock, you will be notified and additional options will be provided (refund, etc). If a return, we will go ahead and refund the amount owed back by applying it to the credit card used at the time of purchase. We are unable to apply any money owed to other cards, or other payment options not used on the original purchase.
Can I return a monogrammed/personalized item?
If you choose to monogram any item, it will be personalized for you! Any changes, returns, exchanges, or cancellations cannot be accepted. If you happen to decide soon after placing your order that you would like to make a change, we may be able to honor the request if we haven't yet delivered the item for service-- so please email us right away! Once the item has been delivered for service, the above mentioned police goes into affect.
I just bought something and now it's on sale. Can I get a price adjustment?
Although we love to accommodate these requests, we are only able to do so if YOU notify us of an active promotion that has occurred within 7 days of your original order date. There are NO exceptions to this! If your request qualifies, we will refund your original order to accommodate the terms of the promotion. Refunds will be applied to the credit card used at time of purchase. Promotions cannot be stacked. If you purchased using the 10% off coupon for signing up to our newsletter, price adjustments will take this prior savings into account. Example, if you already received 10% off, and we have a 20% off promotion, you'll be refunded an addition 10%. All approvals and refund amounts are at our discretion.
-Any free giveaway promotions such as "by-one-get-one," or "spend a certain amount and receive a free gift."
-Any promotion specifically stating that it does not qualify for a price adjustment.
Care and Repair:
How do I properly care for my Blue Claw products?
Our products are built to last. But there are some things you'll need to do to help ensure you get the most from your Blue. Learn more HERE.
I've got one of your products and it needs some repair. Can you help?
Yes, and we'd be happy to assist you. Read our repair policy HERE. Then, get in touch and let us know how we can help.
About Blue Claw Co:
How did Blue Claw Co. start?
Blue Claw Co. started in the fall of 2010. Our founders, both avid travelers, realized the importance of quality, durable luggage. While shopping for a new duffle bag, we discovered that we were unable to find the 'perfect bag'. From there we started drawing some concepts on paper while abroad and upon returning to the US in November 2010, got serious about how to manufacture the bags. Simplicity is an important mantra at Blue Claw Co. You'll notice that as the collections expand, all items are modest, timeless, and elegant. Read more on our "about" page.
What was your first product?
Our first and signature product is the Worton Weekender. Inspired by a trip to South America, it took the longest to develop and manufacture and continues to be our best seller. The bag is the perfect size for a long weekend with plenty of space for clothes, shoes, toiletries, and a bottle of wine.
Recently, the luggage industry has exploded with weekender bags on wheels. At Blue Claw, we felt that adding wheels took away from the simplicity and style of the bag. It truly is the perfect bag for a weekend — to toss in your car or to wear it across your shoulder in the airport. Adding wheels just didn’t feel right.
What truly differentiates the bag from other competitors is the high quality materials we use: The full-grain leather is extremely durable and is built to last a lifetime. The shell of the bag is made from military-grade ballistic nylon to prevent ripping. The most unique aspect of the bag though, is the interior lining. We use a waterproof liner so the contents are protected from the outside elements or occasional spill in the overhead compartment of a plane. Finally, the bag can fit into small regional jet overhead bins, eliminating the need to check the bag at the gate.
Why do you manufacture in the USA?
We are American. Blue Claw's goal was not only to make the perfect bag, but to bring domestic production back to the USA. Domestic manufacturing not only improves the quality of life for fellow countrymen, but we are able to monitor the quality of our bags much more closely. A rare but true Win-Win.
What is a deckhand?
Deckhands are hardworking members of a ship’s crew. They are fast and knowledgeable. Without them, the ship can’t run (sail). We aim to combine their highly desirable skill set and positive energy to provide the best customer service experience you've ever had. Ask us anything, even for a restaurant suggestion; we are here to help. No task is too big. See for yourself HERE.
Are you a retailer interested in Wholesale?
We're always interested. Please send us an email (visit our Wholesale Page)
Who do I send a media, picture, or blog request to?
All media requests, including high resolution picture requests, should be sent to our deckhands at firstname.lastname@example.org
Do you make custom items for corporations or specific event?
We sure do. If you have a corporate event, holiday party, wedding or any sort of special occasion and are interested in a custom Blue Claw bag to celebrate, please send our deckhands an email at email@example.com.
I have a product idea, who can I send it to?
We believe in the voice of the customer. If you have an idea, Blue Claw Co. wants to hear it. Please send your idea to firstname.lastname@example.org.
I love the names of the bags, where did they come from?
We love them too. The bag names are derived from East Coast life or from life on the high seas. If you have a name suggestion, please send it to us.
I have a picture of my Blue Claw bag in action, can I send it to you?
Yes please! We love when our customers send us photographs from their various travels.