Is domestic shipping really free?
Yes, we proudly ship to all 50 states free of charge. Everyone deserves a Blue Claw Co. bag — shipping shouldn't get in the way.
Do you ship internationally?
We ship anywhere in the world via USPS International and charge a flat rate to do so-- $20 for dopp kits and other small accessories, and $40 for bags. Please email info@BlueClawCo.com if you have any questions.
Returns and Exchanges:
What is your return/exchange policy?
At Blue Claw Co. we are happy to accept returns and exchanges for up to 20 days after the original date of purchase. Returns received after 20 days, and up to 30 days, will be eligible for store credit or exchange only. We do not accept returns or exchanges after 30 days.
We also accept returns and exchanges on items that were purchased on sale for up to 14 days after the original date of purchase.
To initiate your return/exchange, please email info@BlueClawCo.com. Please include your full name and order number.
When returning product to us, place the item(s) in a shipping box and include the following: all original packaging, the original packing slip or invoice, and the completed return/exchange request form that will be emailed to you in reply to your original return request.
About Blue Claw Co.:
How did Blue Claw Co. start?
Blue Claw Co. started in the fall of 2010. Our founders, both avid travelers, realized the importance of quality, durable luggage. While shopping for a new duffle bag, we discovered that we were unable to find the 'perfect bag'. From there we started drawing some concepts on paper while abroad and upon returning to the US in November 2010, got serious about how to manufacture the bags. Simplicity is an important mantra at Blue Claw Co. You'll notice that as the collections expand, all items are modest, timeless, and elegant. Read more on our "about" page.
What was your first product?
Our first and signature product is the Worton Weekender. Inspired by a trip to South America, it took the longest to develop and manufacture and continues to be our best seller. The bag is the perfect size for a long weekend with plenty of space for clothes, shoes, toiletries, and a bottle of wine.
Recently, the luggage industry has exploded with weekender bags on wheels. At Blue Claw, we felt that adding wheels took away from the simplicity and style of the bag. It truly is the perfect bag for a weekend — to toss in your car or to wear it across your shoulder in the airport. Adding wheels just didn’t feel right.
What truly differentiates the bag from other competitors is the high quality materials we use: The full-grain leather is extremely durable and is built to last a lifetime. The shell of the bag is made from military-grade ballistic nylon to prevent ripping. The most unique aspect of the bag though, is the interior lining. We use a waterproof liner so the contents are protected from the outside elements or occasional spill in the overhead compartment of a plane. Finally, the bag can fit into small regional jet overhead bins, eliminating the need to check the bag at the gate. Blue Claw Co.
Why do you manufacture in the USA?
We are American. Blue Claw's goal was not only to make the perfect bag, but to bring domestic production back to the USA. Domestic manufacturing not only improves the quality of life for fellow countrymen, but we are able to monitor the quality of our bags much more closely. A rare but true Win-Win.
What is a deckhand?
Deckhands are hardworking members of a ship’s crew. They are fast and knowledgeable. Without them, the ship can’t run (sail). We aim to combine their highly desirable skillset and positive energy to provide the best customer service experience you've ever had. Ask us anything, even for a restaurant suggestion; we are here to help. No task is too big http://www.youtube.com/watch?v=tHWDMCdL0PQ
Are you a retailer interested in Wholesale?
Please click below for our wholesale pricing and email (Please visit our Wholesale Page)
Who do I send a media, picture, or blog request to?
All media requests, including high resolution picture requests, should be send to our deckhands at email@example.com
Do you make custom items for corporations or specific event?
We sure do. If you have a corporate event, holiday party, wedding or any sort of special occasion and are interested in a custom Blue Claw bag to celebrate, please send our deckhands an email.
I have a product idea, who can I send it to?
We believe in the voice of the customer. If you have an idea, Blue Claw Co. wants to hear it. Please send your idea to firstname.lastname@example.org
I love the names of the bags, where did they come from?
We love them too. The bag names are derived from East Coast life or from life on the high seas. If you have a name suggestion, please send it to us.
I have a picture of my Blue Claw bag in action, can I send it to you?
Yes please! We love when our customers send us photographs from their various travels.